Customer Testimonials
Quick and efficient. Terry was friendly and professional. Terry made sure I had everything I needed, checked in with me during the process and kept me informed.
I was able to purchase my vehicle with ease. I unexpectedly had to buy a new car after my car got totaled and Cory made the process so easy! He is who I will go to for any future purchases.
Overall, we were happy with our experience at Southaven Kia. We were able to get the car we wanted at a reasonable price without them trying to force a bunch of add ons to it.
Very nice workers. Short wait time The lobby was clean and I overall enjoyed my experience.
My experience with the dealership was nothing short of amazing. Everyone was kind, and the service was quick. I was properly informed about everything my vehicle required and what was done.
Can’t tell you how incredible Ruddy in sales is. He worked so hard to get an amazing deal for us and we enjoyed every interaction with him, despite never actually meeting face to face! We had so much trouble finding a great dealership in Nashville so I started looking out of state. Ruddy was the first to give us a great price and great customer service. We were willing to drive 3.5 hours because he was so awesome. Can’t recommend him and this Kia dealership enough!
The advice and expertise from Shiv on choosing the best car for me was great.
The best car buying experience I've ever had! Cory H. made sure we got what we wanted and we were able to drive off the lot same day in a great car for my family. We will for sure use Southaven Kia again!
it was a good experience, very helpful and put me in a vehicle as fast as possible
Katlyn and the finance team took great care of us! It was a pleasant experience and we didn't have to spend all day to buy a new car!
Great customer service
Everything was great as usual…the service, speed, cleanliness, informative and attentive staff!
I would not recommend anyone to get their car serviced or fixed here!!!! I had Mr. Quinn to help service my car. He never kept me updated on my progress, and I had to call him to get any knowledge of what was happening! I brought my car in with a list of concerns. They kept my car and told me I needed a new engine. It would cost me $7000 because I had a blown head gasket. After doing research, my car was not exuding any of the symptoms of said problem. I took my vehicle to get a second ... Read More Google - Nov 7, 2026
Fast, efficient and friendly service On time as promised. Several people also greeted me while I was there, making me feel welcomed.
So far they've been very efficient and kind. They've done recall work and routine maintenance. Very clean and nice.
Great service & employees, easy location , nice waiting area ,,, clean restrooms , got in an out in 45 minutes
It was a great experience.Things were taken care of in a timely and professional manner.
I haven't had this much good customer service in a long time and almost seem unreal. You will get me to come back for service on my vehicle.
Five-star experience purchasing my car at Southaven Kia! Huge shoutout to Cory Hankins, who was phenomenal throughout the process. Professional, attentive, and efficient from start to finish. If you're buying a car here, make sure to ask for Cory Hankins!
Brand new to Southaven , the service department was very attentive and genuine . It was a pleasant experience. This is not true at MANY service departments . Thank you
My experience was good and positive. I was told up front about how Lon the wait time would be.
I want to give a big shoutout to Cory for helping me with the purchase of my new Kia Telluride! Great attitude, good energy, and made the whole process smooth. He was professional, patient, and made sure I was taken care of. It’s always good doing business with somebody who treats you right and makes you feel comfortable. If you’re looking for a new vehicle, definitely go see Cory! Appreciate you, my guy! 💯🤝🏾
Great and efficient customer service! Very clean waiting area.
Always great! The service at the dealership is always great! The service at the dealership is always great! The staff is super nice and friendly!!
Best Kia never going back to Mr Moriah service and mechanics are the best and fast quick service.
John was a great salesman. This was my first time buying a brand new car and he made the process easier. I would definitely recommend him.
I came to Southaven Kia and the salesman Cory took great care of me! He was so knowledgeable and very nice! If you need a new car go see Cory at Southaven Kia! Eric Cash was my finance manager and he was awesome too!
Took my Kia Telluride in for routine service and saw the new 2027 Kia Telluride Hybrid SX in the showroom. Needless to say I went home with the new one. 😂 Cory Hankins was my salesman and he was great to work with. Very professional. No high pressure. He showed me how everything worked. This Telluride has all the bells and whistles. Austin Pattillo got us a great rate. He was great to work with too. I highly recommend Cory and Austin. I am loving my new ride.
I was traveling through SE Arkansas when I experienced engine failure with my family in the car. I needed a new car, and quickly to travel a long distance back home. I called every Kia dealership within 150 miles of me and this dealership was the only one who made things happen on my compressed timeline. William was my sales guy and he endured my many exhausting calls and texts. He was excellent. His manager Jared wrapped up negotiations and was direct and fair. Both gentlemen shot me straight but I felt like I was treated more than fair. Austen, the ... Read More Google - Oct 24, 2026
Wonderful experience with knowledgeable and attentive employees. We would recommend Southhaven Kia to our friends and family.
Cory was great. He was very down to earth and professional! Go see Cory and he will absolutely do his best to get you the vehicle you want! Great Job Cory!
The people were good and helpful The people were nice, professional seem to enjoy their job, also very nice clean building
I bought from out of state. Ruddy and the dealer got everything ready remotely and then picked me up at the airport. Once at the dealership Ruddy made sure I was happy with the car, and then they had me out of there in short order as I had a long drive home. Great experience all around, thank you!
James was amazing! Made the process very easy! James was super helpful and nice. This was my first time buying a car, so he really helped out with my nerves
We had the best experience purchasing my new car from Cory at Kia Southaven! He made the experience so smooth and was amazing to work with. I absolutely love my new car and will definitely be recommending to anyone I know in the market to purchase from Cory!
Excellent customer service Quinn was amazing always makes sure my service is done correctly and within a reasonable time.
It was very prompt service and a great first experience with the dealership. Great service
Thank goodness they are open on Sunday! My husband was T-boned on Thursday and we NEEDED a car pretty quickly. The in inventory was enough to have plenty of choices but not overwhelming. Corey, our salesperson, was absolutely fantastic and the process was smooth. We chose, we drove, we signed, and we left with our car! Simple. Plus, the vehicle warranty on new beats the brakes off of most cars on the market. If you looking, go and have a conversation. (Those are still free.)
SUCH A WONDERFUL DEALERSHIP!!!!!
I had the pleasure of working with Mike Jones to secure my pre-loved ride! He was thorough, relatable, and timely throughout the entire process. Plenty of times any other salesman would have given up, Mike Jones kept on digging to find me the ride that fit my style and budget. His professionalism is unmatched and I see 110% see why the dealership decided to promote him. He may not be the first salesman you see anymore, but guarantee he can be requested by name! Every person at the Southaven KIA location was friendly from the front door ... Read More Google - Oct 19, 2026
10/10 recommend Mike Jones & Javeon at Kia Southaven! They made purchasing my new Kia Sorento a DREAM. From start to finish, these guys were amazing, fun, and so helpful. I was indecisive about which trim level I wanted, and they were so patient while I went back and forth! They took the time to explain the differences, answer my questions, and help me find the right fit.
They worked with me to get a great deal and made the whole experience easy and exciting.
I absolutely LOVE my new Sorento! If you’re looking for a new vehicle, go see ... Read More Facebook - Oct 18, 2026
Great experience Mike and Cash were great and took great care of me and my daughter
Quinn has a great personality especially when gets extremely busy. He has a great smile. I have being coming to Southaven for years. Customer service goes over and beyond to make me feel comfortable. KIA is the only brand vehicle I will ever drive. I take excellent care of both of my Sorento. After my oil service Quinn took me out to my Sorento and showed the scan of my tires and the alignment explain to what I needed to get done. He treated me (a female) with upmost respect. Now in my book that is a perfect "10" !!!!!
Everyone was nice and kept informed. Got me approved and Mike Jones was an excellent sales representative. I love my truck
I was sold a 2023 Ford Escape in August the 30th and the transmission went out I called the Kia car lot said they have nothing to do with the car when we left the lot it was driving good the car set more than it was drove I bought the extended warranty and they couldn’t do anything to let everyone know don’t buy anything from the Kia in South Haven Ms because you might be sold a Lemon stay a way from Kia in South haven Ms.
Bad business bought a 2023 Ford escape transmission went out and they did not want to help me get it fixed. They new it was something wrong with it when they sold it to us. So I will not be buying another vehicle from them and then my wife tried talking to the guy who did paperwork for us and he hung up on my wife. So that being said I will not buy another vehicle from Southaven Kia
My parents bought a Ford escape 2023 model and only had it for a month in a half and the transmission went out in it and they told my parents that they couldn’t help them get it fixed so they are bad business cause how you going to buy a car and the car lock not help you get it fixed but yeah bad business
Was not happy with mr quinn, he told me all the items wrong and didnt look at the 1 i was asking about. He told me about the code they found and didnt ask if i wanted it fixed. I had to ask for my paperwork quote.he didnt ask if i wanted to set something up or try and get any of the issues taken care of. I asked a question about my shifting issue and he said he had no idea. The guy sitting next to him made a suggestion and was much more helpful. If i ever go ... Read More Google - Oct 14, 2026
He serviced my car to analyze the issue and unfortunately there is a minor issue right now but he is thorough and works with the customer to make the repair go smoothly
Jermaine was very knowledgeable about my vehicle and the services I needed. I always have a good experience with the dealership. Everyone is always willing to go the extra mile.
Hello, we really appreciate to Ricardo. He give us very good treatment to buy a new car. He showed 3 to 4 cars to us.
But one disappointed thing happened on delivery time he give us only one key with scratch. and Told us to come after two days for another key. while we reached at home and give that key to our friends, our friends make a fun of our car because we bought 66,500 car from Kia and we got a scratch key on delivery time. it’s very disappointing for us two days later we asked for the new key ... Read More DealerRater - Oct 11, 2026
We had a fantastic experience with Corey at Southaven Kia. We had been in an accident and totaled the telluride we had. When arriving at the dealership Corey was the first one who spoke with us. He was understanding of us just looking while insurance took weeks to resolve. We finally were able to come in and Corey was there to help us. He was easy to talk to, understanding and patient as we figured out what we wanted to do. The deal we got with finance was better than we could have asked for. If you are looking for ... Read More Google - Oct 11, 2026
My family has purchased 2 vehicles from this location and the process was seamless. They even went the extra mile a delivered one of the vehicles to my house with a bow in it to help with surprising my spouse. I would definitely recommend this location when looking to make a new vehicle purchase. Our salesman was William (Peanut) and he was very knowledgeable and helpful.
Do not buy a Kia it’s a mistake! They don’t last.
I recently purchased a car from the dealership and the process was not difficult. I want to mention Mike Jones and Austin for providing patience, guidance and understanding. Despite, my previous unpleasant experience with the dealership, these gentlemen were awesome.
Everyone was very helpful. Got me in and out super fast! I love that! Amazing customer service!
Poor communication. Poor maintenance on vehicle. Poor customer service. They are pushy. They treat you like they are the victim.
JERMAINE WAS VERY HELPFUL AND SERVICE WAS QUICK AND CONVENIENT . IT WAS GREAT EXPERIENCE. NICE.
I visited the dealership on September 12, 2026, and was initially offered a vehicle with $1,500 down. Because the vehicle was used and because I wanted to research the make and model carefully before making a purchase, I did not move forward that day.
My fiancé later contacted Corey Hankins, who had originally assisted us, to ask whether the dealership would accept $1,000 down instead. Corey stated that he would check and call us back. He subsequently returned our call and confirmed that we were approved to move forward with the $1,000 down payment. He also instructed me to bring my pay stubs and asked ... Read More Google - Sep 30, 2026
The people at Southeavn Kia are very nice. The building is always clean and the people are welcoming
Experience was short and sweet. Didn't take all day. Everyone was super nice. Very friendly
Experience was short and sweet. Didn't take all day. Everyone was super nice. Very friendly
Can not get things that were supposed to be done on day I bought care done and no one can communicate or get it done. I have called many times and no one calls me back
Nice, friendly, patient I am very pleased with my purchase. I would recommend Kia Southaven to my family just for the service alone. Thanks ??
The place was nice and clean and Terry was a nice person over i like your place Thanks
He was nice and respectful and he now about his work and he was very helpful
Bad salesman, not all horrible managers, poor communication, avoids calls and want return them
I would respectfully advise against purchasing a used vehicle from this establishment. I bought a 2021 model two months ago, only for it to break down within 24 hours, and the dealership has held the vehicle for nearly the entire time since. I am currently responsible for payments on a car that I cannot drive and do not have in my possession. Despite my efforts to resolve this matter with management, I have not yet reached a satisfactory conclusion.
Great dealership Great salesman Great customer service Nice vehicle selection Prices are great Overall 5 ⭐️
Very helpful and kind. They didn't rush me. I really want to thank Mr Mike Jones very knowledgeable ????
He's great, n also helps me understand No Anytime I need anything I make sure I ask for him
Horrible experience. My first sales rep was terminated due to unprofessionalism. Items promised with the purchase of my new vehicle was promised within the week and took over 6 weeks for me to receive after several attempts of me reaching out to my new sales rep and management. It was a very disappointing experience!
Cory was an excellent salesman from start to finish. He was friendly, professional, easy to work with, and never made the process feel pressured. He took the time to answer my questions and helped make the entire buying experience smooth and straightforward.
Perfectly pleasant in every way! The people were personable, kind, made eye contact and genuinely seemed like they wanted to be of service rather than begrudgingly doing their job.
Was outside in the heat for several minutes before someone who just happened to be coming in to work saw me
Quick drop off and Jermaine kept me in the loop on when my car was ready to be picked up. He was very nice and professional and made my first oil change experience wonderful!
Alex the salesman made the difference! His professionalism, patience and knowledge swayed my decision to purchase my vehicle. Alex will be the single reason for my return.
I will say my salesman was AWESOME!!
I rarely leave a negative review, but my experience with Southaven Kia has left me extremely disappointed, not because we couldn’t agree on a vehicle price, but because of what I believe is a serious lack of transparency in how their vehicles are advertised and negotiated.
The vehicle I was negotiating was advertised online with a pricing breakdown that specifically showed a +$1,995 “Protection Package” included in the calculation of the Southaven Kia Price. The website described that package as including 7-Year Cilajet Exterior Protection, 6-Year Vehicle Theft Protection, and Lifetime Nitrogen Tire ... Read More Google - Sep 10, 2026
Sales staff was very friendly and helpful. Were very happy with our experience purchasing a first car for our daughter.
It was an amazing experience, the gentlemen got me checked in quickly, checked on me regularly. I have never had such a wonderful experience before!
Jermaine Quinn was very professional, courteous, and knowledgeable throughout my Safelite window replacement. He completed the job efficiently and made sure everything was done properly. I really appreciated his attention to detail and excellent customer service. Overall, I had a great experience and would highly recommend his service.
I had an amazing experience purchasing my new vehicle! Shiv was an excellent salesman from start to finish. He was professional, patient, knowledgeable, and made sure I felt comfortable throughout the entire process. He answered all of my questions and made purchasing my first car a smooth and enjoyable experience. I truly appreciate his great customer service and would definitely recommend Shiv to my friends and family! Cash in finance was great as well! He was friendly, helpful, and made the financing process quick and easy!
It was awesome It was an awesome experience I couldn't have a better seller than Mike Jones and I would recommend Southaven Kia
Fast service with all work completed to high standards. They helped identify potential repairs and gave a clear explanation of all work completed.
Unnecessary service visits for false information. Never call to notify the vehicle is ready. Always I have to call to know the status.
Jermaine was great very knowledgeable. I asked to be dropped off at the nail salon and he made it happened and came back to pick me up when I called. The experience was definitely a 10/10
He was great made sure I was happy with my services did above what I came for
Excellent job well done keep up the good work with your customer at all times.
It was good and efficient. The price seemed a little high and was not discussed with me prior to service.